
28 Sep
2004
28 Sep
'04
7:42 a.m.
of course not. also - not all of them re-appear. an not immediately - only after a few hours or days. N. Tuesday, September 28, 2004, 10:40:07 AM, you wrote: SS> Hi N.R., SS> On Tuesday 28 September 2004 08:28, N.R. wrote:
I already wrote, but no one replied. Maybe somebody has ANY idea on what is going one here - we answer an email, and after a few hours or sometimes a day - the tickets all show up in the QUEUE VIEW _Again_! state `open`, owner `person who answered`.
I had to manually close all those tickets (20 of them).
SS> Do you answering your tickets with the mail address of your OTRS in SS> CC:? SS> Usually they re-appear directly after they have been fetched from SS> the mail account. SS> Stefan