Hello, Maybe I'm missing it somewhere, but I'd like to limit the visibility of queues to a given customer. Is there a way to do this either with a flag on the customer user account or on the queue itself? Like, for example, I plan on having a Customer Care queue (for customers to post tickets to) through customer.pl. Then, I'd like to have some internal queues for use in managing the tickets or reassigning the tickets around that aren't visible to this customer through customer.pl. I don't necessarily want the customer user posting tickets to these internal queues (or even seeing them in the customer.pl interface). I could probably use the postmaster, junk other admin queues for this as they aren't visible, but I'd prefer to create custom queues and limit customer visibility to those. Other suggestions: The link labeled 'PhoneCall' should be relabeled to 'NewTicket' since this is what it really does (i.e., open a new ticket regardless of whether or not you make a call). The 'Utilities' link should be relabled to 'Search' as this is what this link really does (let you search for tickets).. makes sense also since you already have the magnifying glass icon there. Any help would be appreciated with the visibility issue would be appreciated. Thanks.. and thanks for the great ticketing system. -- Brian Wright (bwright@boomerang.com)