You just asked a similar question and I said it couldn't be done, please
don't repeat questions.
To search for tickets use the search function, you could select the state
and the queue and then save the search as a template to reuse again, though
the caveat is that the search templates have to be created per agent and
not globally.
Steve
On 4 January 2012 06:07, Nikhil Joshi
Hi,****
** **
I have configured OTRS with the following specification.****
** **
**1) **I have customized queues ****
**a. **X-queue****
**b. **Y-queue****
** **
**2) **Customized Ticket states****
** **
**a. **New****
**b. **Open****
**c. **In process****
**d. **Waiting****
**e. **Closed****
** **
And I want to filter the queue based on the ticket states.****
** **
For instance : I have 100 tickets in X-queue, now I want to see only the tickets which are in “In Process” state in the same queue.****
How do I configure that?****
** **
** **
Regards****
Nikhil Joshi****
Pune****
** **
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