7 Dec
2006
7 Dec
'06
10:21 a.m.
Hello, We have OTRS 2.1.3 installed on CentOS 4. One of our agents discovered today that clicking the CustomerID link on a ticket (which used to give you a list of all the customer's tickets in previous versions) now comes up with a page saying: "You need permissions!" However, even a user that is in all groups and has full permissions for every group gets this message. Is this working for others? Others having this problem? What permissions would a user need for this? Of course as a workaround the agent can click the Search button and search for the CustomerID there and get all tickets for that customer, but that's a bit of a detour. Nils Breunese.