Head to the preferences page and add the queues you want notification for to your "my queues" list.
Then select what type of notifications you want from the same page.
James
-----Original Message-----
From: Altangerel
Sent: Monday, 26 October 2009 6:57 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Problems on email notification
Hi Dears,
I do not figure out something related to e-mail notification of OTRS. I
want to receive mail when customers send a new ticket. But I don't know
how can I do this :(. I've added some email addresses to corresponding
queue using Email addresses on admin area. Is that right operation? If
so what should I do next?
Even though I've read admin documentation for many time, I do not
understand enough :(.
I did not receive any mail from OTRS.
Can anyone help me?
--
Altangerel Ganbold
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