On Thu, Jan 28, 2010 at 9:36 AM, Christopher Juhlin <christopher.juhlin@gmail.com> wrote:

Hi,

Is it possible to send the answer with mail to the customer with GenricAgent ?

Best regards
Christopher Juhlin

On Thu, Jan 28, 2010 at 12:42 AM, Nils Leideck - ITSM
<nils.leideck@leidex.net> wrote:
> Hi,
> On 27.01.2010, at 12:03, Marco Vannini wrote:
>
> Try using a GenericAgent Job in sysconfig.
> On Wed, Jan 27, 2010 at 11:52 AM, Christopher Juhlin
> <christopher.juhlin@gmail.com> wrote:
>>
>> In our OTRS-system we have very old tickets and now we want to replay to
>> all of them with one message . Is there any function that let me do that ?
>
> I would highly recommend to use GenericAgent to change some uniq detail on
> the releated tickets in combination with the Notification Event toolbox.
> Unf. this is only available to OTRS Administrators, not to normal Agents.
> Nils Leideck
>
> --
> Nils Leideck
> Senior Consultant
>
> nils.leideck@leidex.net
> nils.leideck@otrs.com
>
>
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