Thanks for the feedback, however I am logged in as a user in the
faq_admin group that has all permissions.
In an experement, I removed all permissions from the faq_admin group
from my user and tried to post another FAQ entry, and still receive the
error "Error: Need CategoryID!", indicating that the problem is not
permissions; but rather that no Category was selected.
As I described in my OP, no category was selected, because the category
dropdown box is empty, and I cannot locate within OTRS any place to add
categories.
So, my original question remains: Where do I add categories?
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
Poe Chen wrote:
> Nick,
>
> You need to login as the user in "faq" or "faq_admin" group to have
> permission to add articles in the FAQ.
>
> That's how I get mine working....
>
> Hope it helps.
>
>
> Poe
>
> It's pretty easy, just make sure that you have set the permission
>
> On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright <nick.bright@terraworld.net
> ------------------------------------------------------------------------> <mailto:nick.bright@terraworld.net>> wrote:
>
> Greetings,
>
> I've installed OTRS 2.2.5 recently, including the FAQ module. After
> adding users to the "faq" and "faq_admin" groups, and putting in my FAQ
> information upon clicking submit, this error is generated:
>
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1 13:46:22 2008
>
> Message: Need CategoryID!
>
> Traceback (2038):
> Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563
> Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
> Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
>
> Indeed, the Category dropdown box is empty (no selectable options);
> however I cannot locate anywhere within OTRS where I can create new
> categories. Nor have I been able to locate in any OTRS documentation
> where this function should even be located.
>
> So, my main question is this: Where am I supposed to be able to go to
> create categories?
>
> --
> ---
> - Nick Bright
> Network Administrator
> Terra World
> Tel 888-332-1616 x 315
> Fax 620-332-1201
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