Hello, I hope this is what I should be doing to find help in troubleshooting OTRS. I installed OTRS 1.2.4 via the source on a knoppix 3.4 system (kernel 2.4). Following these directions: http://doc.otrs.org/1.2/en/html/install-cli.html#INSTALL-CLI-INSTALL I have a problem with # 10 during the first login to OTRS. I enter the login & password and I get an Internal Server Error. I check the apache logs and it says this every try I attempt to login: ------------------------------------------------ [Fri Aug 27 18:04:50 2004] index.pl: unix dgram connect: No such file or directory at ../..//Kernel/System/Log/SysLog.pm line 42 no connection to syslog available at ../..//Kernel/System/Log/SysLog.pm line 42 [Fri Aug 27 18:04:50 2004] [error] [client 169.237.121.45] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl ------------------------------------------------ So, I follow the troubleshooting tip: http://doc.otrs.org/1.2/en/html/problems-with-apache.html#AEN1346 . I ran this command: perl -cw bin/cgi-bin/index.pl in /opt/otrs and it said "syntax OK". I feel like it would help if I note that /opt/otrs/Kernel/System/Log/SysLog.pm exists. Anyone know whats going on? Thank You. Jon H.