On Thu, Sep 17, 2009 at 7:02 AM, <otrs-request@otrs.org> wrote:

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Today's Topics:

1. otrs-fetching mails from mail server (Karthick B)
2. Re: otrs-fetching mails from mail server (Rory)
3. Couple of questions on Notifications (Gustavo Montes)
4. Tr : Can't solve : Panic, no user data found
(olivier.villegente@sic.nc)

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Message: 1
Date: Wed, 16 Sep 2009 21:17:17 +0530
From: Karthick B <bkarthick4u@gmail.com>
Subject: [otrs] otrs-fetching mails from mail server
To: otrs@otrs.org
Message-ID:
<844c48950909160847w1e6aa5ado6d350a09a4f36143@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

HI
I'm new to otrs.i have installed otrs and configured.everything is working
fine.i can able to fetch the mails from mail server via postmastermail
account.
now i want to fetch the mail for every minute.
i read the otrs doccument.but i can't understand..can any1 tell me how to
do..pls tell me which file to edit and which service should i start so i can
fetch my mails for every minute.

--
Regards,
B.Karthick.
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Message: 2
Date: Wed, 16 Sep 2009 16:57:54 +0100
From: Rory <rclerkin@gmail.com>
Subject: Re: [otrs] otrs-fetching mails from mail server
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<78a1e3790909160857t2620135bi27fd5f33a8045059@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

Hi,

Are you working on a Linux system or a Windows system?

Cheers,
Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/9/16 Karthick B <bkarthick4u@gmail.com>:
> HI
> I'm new to otrs.i have installed otrs and configured.everything is working
> fine.i can able to fetch the mails from mail server via postmastermail
> account.
> now i want to fetch the mail for every minute.
> i read the otrs doccument.but i can't understand..can any1 tell me how to
> do..pls tell me which file to edit and which service should i start so i can
> fetch my mails for every minute.
>
>
>
> --
> Regards,
> B.Karthick.
>
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Message: 3
Date: Wed, 16 Sep 2009 11:02:56 -0500
From: Gustavo Montes <gustavo.montes@gmail.com>
Subject: [otrs] Couple of questions on Notifications
To: OTRS Mailing List <otrs@otrs.org>
Message-ID:
<82432aea0909160902y2ca09adfma1b77b51b8258ad5@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hey,

I have a few questions regarding setting up notifications on OTRS (2.4.4). I
see in the Admin section two different sections for notifications:
"[Notification]" and "[Notification (Event)]":

1. What is te main difference between these two options? When are the
notifications from "[Notification]" section activated/triggered?

2. Can I use HTML to format the notifications sent from the "[Notification
(Event)]" section? If so, should I turn it on somewhere?

3. When setting up a notification in "[Notification (Event)]" for the event
ArticleCreate can I use RegEx to specify a criteria in the fields "Subject
match" and "Body match"?

I've been trying to setup some events to achieve the following:
- Notify a group (of agents) when a customer send a follow up note to an
existing ticket
- Also notify a groups of agents when a particular agent sends an answer to
the customer (so everyone is on the loop of the communication)

I tried setting up an notification for the event "ArticleCreate" or
"ArticleSend" but this same event is triggered regardless of who sends it
(customer or agent) and I'm not sure how to identify this in order to change
the notification message accordingly.

Any help on this questions is greatly appreciated.

Regards,
Gustavo
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Message: 4
Date: Thu, 17 Sep 2009 12:31:18 +1100
From: olivier.villegente@sic.nc
Subject: [otrs] Tr : Can't solve : Panic, no user data found
To: otrs@otrs.org
Message-ID:
<OF3D84EEAD.E6782438-ON4B257634.00083915-4B257634.00085BDA@sic.nc>
Content-Type: text/plain; charset="iso-8859-1"

I have read
http://doc.otrs.org/2.4/en/html/x1885.html#configuration-agent-auth-backend-ldap
one more time and finally find the answer !

Thanks,

_____________________
Olivier VILLEGENTE
Administrateur syst?me & r?seau
Soci?t? Immobili?re de Nouvelle-Cal?donie
T?l : (687) 28.03.78
Fax : (687) 28.43.56
e-Mail : olivier.villegente@sic.nc
----- R?achemin? par olivier villegente/SIC le 17/09/2009 12:29 -----

olivier villegente/SIC
17/09/2009 12:11

A
otrs@otrs.org
cc

Objet
Can't solve : Panic, no user data found

Hi,
I have browse google and OTRS site but I don't see how to solve my
problem. Heaven if it seems that others people already have it.

I can login like a customer without problem but when I try to log like an
agent, I have this error :
"Panic, user authenticated but no user data can be found in OTRS DB!!
Perhaps the user is invalid".

I use OTRS 2.4.4. I join a copy of my Config.pm. Please help !

Regards,

_____________________
Olivier VILLEGENTE
Administrateur syst?me & r?seau
Soci?t? Immobili?re de Nouvelle-Cal?donie
T?l : (687) 28.03.78
Fax : (687) 28.43.56
e-Mail : olivier.villegente@sic.nc
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