All,

   When we set the following to "no" we get the error below.

   Ticket::Frontend::CustomerTicketMessage###Priority:  We are using 
ORTS version 2.4.9



Error: Need TicketID!

Comment:
Traceback:    ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 
16:24:42 2011

Message: Need TicketID!

Traceback (11480):
    Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.4) 
Line: 112
    Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47.2.1) 
Line: 384
    Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) 
Line: 852
    Module: 
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler 
(unknown version) Line: 48
    Module: (eval) (v1.42) Line: 204
    Module: ModPerl::RegistryCooker::run (v1.42) Line: 204
    Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170
    Module: ModPerl::Registry::handler (v1.99) Line: 31


Thank You,

Phillip Lynn