Hi,

in my OTRS I created many queues that customer users can choose when they log in to open a new ticket.

As my queues in field TO are very detailed I would like to avoid “object” choise that now is compulsory.

My question are:

 

1)      How can I hide the field “Object” in Customer users web interface

2)      How to avoid that this field is compulsory

 

Thank you,

 

Alessandro