Hi, On Tue, Nov 11, 2003 at 03:44:45PM +0100, Bo?tjan Parovel wrote:
I have a problem with assigning permissions to users. Lett me briefly explain the situation. Let us assume I have 3 users 1,2 and 3. Also I have 3 groups A (queue X), B(queue Y) and C(queue Z). The user 1 does not have any permission in groups B and C while users 2 and 3 do. They all have permissions in group A. When the user 1 wants to move a ticket from queue X to Y, is prompted "please go away" but the ticket is moved anyway. Is there any possibility to restrain permission of moving tickets in not allowed queues?
Im not sure, but maybe you are looking for this excelent patch of Paul and Pascal for OTRS 1.1.3! -=> http://lists.otrs.org/pipermail/otrs/2003-October/002840.html
Bostjan Parovel
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388