On Thu, Apr 15, 2004 at 09:37:10AM +0200, Yom Schutte wrote:
4) Is there a way to sort the tickets to show newest tickets first? Or an other sort options? I don t now.
There is a new feature in the CVS: [Kernel/Config/Defaults.pm] # AgentQueueSort # sort a queue ascending or descending (after priority sort) # # assignment: QueueID -> Value # where value is one of: # 0: ascending (oldest on top, default) # 1: descending (youngest on top) # #$Self->{AgentQueueSort} = { # 7 => 1, # 20 => 1, #}; [...] PS: It's not working with OTRS 1.2 or lower. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!