RE: [otrs] Help with X-OTRS

12 May 2004


      
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-----Original Message-----
From: Tyler Hepworth 
Sent: Wednesday, May 12, 2004 2:51 PM
To: 'otrs@otrs.org'
Subject: [otrs] Help with X-OTRS
I have a few users that like to shout at the world and do so 
by sending a 'CC' to multiple people including my helpdesk 
address (even thought the message is not for the helpdesk).  
I would like to setup an X-OTRS filter that ignores mail if 
it comes to the helpdesk via 'CC'.
I have tried:
[...]
Match => {
  CC => 'email@example.com',  #place my actual helpdesk 
address here }, Set => {
  'X-OTRS-Ignore' => 'yes',
}
[...]
Nevermind, 'CC' has to be 'Cc' and now it works.  Darn case sensitivity! :-)

Tyler