CPU: 1,650 MHz
RAM: 2,048 MB
Storage: 10 GB SSD
OS: Apache/2.2.9 (Debian) mod_perl/2.0.4 Perl/v5.10.0.

5 agents.

Check Ticket::SearchIndexModule setting.
You are using "Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB", that's fine for 44050 articles in your system.

Check Ticket::IndexModule setting.
You are using "Kernel::System::Ticket::IndexAccelerator::RuntimeDB", that's fine for 12824 tickets in your system.





2011/10/7 Arnold Ligtvoet <arnold@ligtvoet.org>


We running OTRS on a dedicated server with a lot of RAM, CUP and disk space. We have high wolume of new tickets and around 15 POP 3 accounts.
The OTRS system running very slow now. Anyone that could help us with any tips or point us to any good forum article?

Perhaps some more information would help. How much ram, CPU, operating system, number of agents and tickets. It could perhaps allow people to give better advice.

Did you already optimize db settings?

Arnold

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