On 10/15/07, Samphan Raruenrom <samphan@osdev.co.th> wrote:

This is a sample customer ticket zoom page.
In the ticket history, you can see the "system (email-external)" and
"system (email-notification-ext)" entries.
I found this confusing for the customers. Can we turn them off?
So that the tree show only customer's and agent's messages and not
the system's messages. Of course, I still want to receive the
notification email.

Zoom Ticket : 1000172

Age: 6 minutes

Print

Created: 10/15/2007 15:41:52
     |--> customer (webrequest) 10/15/2007 15:41:52
     |-->customer (webrequest) 10/15/2007 15:42:37
         |-->system (email-external) 10/15/2007 15:42:37
         |-->>> system (email-notification-ext) 10/15/2007 15:42:39

From:

Callcenter OpenOffice.org <2020@nectec.or.th>

To:

samphan@osdev.co.th

Subject:

Re: [Ticket 1000172] New State "open"!
*** THIS IS JUST A NOTE ***
Thanks.

--
_/|\_ Samphan Raruenrom. Open Source Development Co., Ltd.
Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/

\|--> customer (webrequest) 10/15/2007 15:41:52 \|-->customer (webrequest) 10/15/2007 15:42:37 \|-->system (email-external) 10/15/2007 15:42:37 \|-->>> system (email-notification-ext) 10/15/2007 15:42:39
	From:	Callcenter OpenOffice.org <2020@nectec.or.th>
	To:	samphan@osdev.co.th
	Subject:	Re: [Ticket 1000172] New State "open"!
* THIS IS JUST A NOTE *