Thanks Daniel, I’ll try it out!

 

Frank

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel
Sent: Thursday, January 08, 2009 2:27 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Limit Queue Access

 

You can only limit access to groups – thus you’ll have to create special groups for the queues and address them to the agents directly or via roles.

 

You might wanna take a look at my mail >Re: [otrs] How to use the roles< from 6th of January.

 

Greets,

Daniel

 

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Weindel Frank
Gesendet: Mittwoch, 7. Januar 2009 19:07
An: otrs@otrs.org
Betreff: [otrs] Limit Queue Access

 

Hi all,

 

I was wondering if there was a way to assign access limits for certain queues, I looked around and can’t seem to find it. We have a queue which will potentially hold important private information on our clients, and we only want certain users/groups to be able to view/create tickets in that queue. Any help would be appreciated.

 

Thank you,


Frank Weindel