On 1/6/2014 10:41 PM, Nick Bright wrote:
Greetings,
What might be causing the inability to change SysConfig parameters from the Agent UI?
File permissions are correct: -rw-rw----. 1 apache apache 208K Jan 6 22:37 ZZZAAuto.pm -rw-rw----. 1 apache apache 11K Jan 6 22:26 ZZZAuto.pm
Yet when I modify a value through the SysConfig UI the browser chews on it for a moment, reloads the page, and nothing has changed.
If I modify the values directly in the .pm files above, the changes are reflected properly in the SysConfig UI and take effect in OTRS.
Thoughts?
Interesting. On a thought (though it's not running as such) I changed the permissions on these two files to otrs_user:apache. I was able to make /one single update/ through the SysConfig UI, which updated the permissions on the files to apache:apache, and locked out any further changes. Obviously it's file permissions, but the permissions aren't behaving as they should; and OTRS is resetting them. I tried re-running: bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=apache --web-user=otrs --web-group=apache /opt/otrs But it had no effect. Apache is, in fact, running as apache:apache. It should have no problem access the files at all. Any thoughts or suggestions appreciated. -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information& 30 day free trial at - - http://www.valnet.net/services/valnet-vault - -----------------------------------------------