14 Nov
2003
14 Nov
'03
12:15 p.m.
Hi, we use a web form which sends email to OTRS. Unfortunately the users sometimes have problems to type their email address correcty. In this cases the answer will bounce but is not added to the ticket. Did anyone figure out how to 'manipulate' the incoming mails that way to bind them to the appropriate ticket? -- Best regards, Frank mailto:otrs_ml@allesklar.com