I saw a 1.0.4 package at the ftp site, so gave that a shot instead of 1.0.3. It appears to have worked as all pm modules show as being installed. I will test through it and let you know if I have any issues. Sol-G on here from cshotline.com was having the same issue. Sol-G - This appears to have fixed the problem. Vielen Dank, Martin! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Gruner Sent: Tuesday, January 28, 2014 3:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] module Code::TidyAll v0.17 is required and not installed! Hi Marty, I created a new version 1.0.3 of the package that does no longer create new toplevel directories in OTRS. Could you try that one please. Regards, mg Am 28.01.14 08:56, schrieb Martin Gruner:
Hi Marty,
I see. The problem would probably be that the package creates new toplevel directories which is not possible in OTRS 3.3 if run via the webserver. You can try installing it via the commandline (bin/otrs.PackageManager.pl) with the otrs user, then it should work. I need to see if I can find a fix for that.
Best regards, mg
Am 27.01.14 16:30, schrieb Marty Hillman:
I did as you suggested, but it is showing that the following files did not install and the overall package is still not installed properly.
Perl/Critic/PolicyOTRS.pm Perl/Critic/Policy/OTRS/ProhibitLowPrecendeceOps.pm Perl/Critic/Policy/OTRS/ProhibitOpen.pm Perl/Critic/Policy/OTRS/RequireCamelCase.pm Perl/Critic/Policy/OTRS/RequireLabels.pm Perl/Critic/Policy/OTRS/RequireParensWithMethods.pm Perl/Critic/Policy/OTRS/RequireTrueReturnValueForModules.pm TidyAll/Plugin/OTRS/Base.pm TidyAll/Plugin/OTRS/Common/CustomizationMarkers.pm TidyAll/Plugin/OTRS/Common/HeaderlineFilename.pm TidyAll/Plugin/OTRS/Common/RemoveCVSIDs.pm TidyAll/Plugin/OTRS/DTL/Baselink.pm TidyAll/Plugin/OTRS/DTL/CGIHandle.pm TidyAll/Plugin/OTRS/DTL/Format.pm TidyAll/Plugin/OTRS/DTL/LQData.pm TidyAll/Plugin/OTRS/DTL/Select.pm TidyAll/Plugin/OTRS/DTL/UniqueBlock.pm TidyAll/Plugin/OTRS/JavaScript/DebugCode.pm TidyAll/Plugin/OTRS/Legal/AGPLValidator.pm TidyAll/Plugin/OTRS/Legal/ReplaceCopyright.pm TidyAll/Plugin/OTRS/Legal/SOPMLicense.pm TidyAll/Plugin/OTRS/Perl.pm TidyAll/Plugin/OTRS/Perl/DBObject.pm TidyAll/Plugin/OTRS/Perl/DieExit.pm TidyAll/Plugin/OTRS/Perl/Dumper.pm TidyAll/Plugin/OTRS/Perl/ForeachToFor.pm TidyAll/Plugin/OTRS/Perl/ForMy.pm TidyAll/Plugin/OTRS/Perl/Goto.pm TidyAll/Plugin/OTRS/Perl/ISA.pm TidyAll/Plugin/OTRS/Perl/LayoutObject.pm TidyAll/Plugin/OTRS/Perl/ModuleFormat.pm TidyAll/Plugin/OTRS/Perl/ParamObject.pm TidyAll/Plugin/OTRS/Perl/PerlCritic.pm TidyAll/Plugin/OTRS/Perl/PerlTidy.pm TidyAll/Plugin/OTRS/Perl/PodChecker.pm TidyAll/Plugin/OTRS/Perl/PodNewDoc.pm TidyAll/Plugin/OTRS/Perl/PodSpelling.pm TidyAll/Plugin/OTRS/Perl/Print.pm TidyAll/Plugin/OTRS/Perl/Require.pm TidyAll/Plugin/OTRS/Perl/ScriptFormat.pm TidyAll/Plugin/OTRS/Perl/SortKeys.pm TidyAll/Plugin/OTRS/Perl/SubDeclaration.pm TidyAll/Plugin/OTRS/Perl/SyntaxCheck.pm TidyAll/Plugin/OTRS/Perl/Time.pm TidyAll/Plugin/OTRS/Perl/UseWarnings.pm TidyAll/Plugin/OTRS/StaticFiles/XSD/Configuration.xsd TidyAll/Plugin/OTRS/StaticFiles/XSD/Database.xsd TidyAll/Plugin/OTRS/StaticFiles/XSD/SOPM.xsd TidyAll/Plugin/OTRS/SOPM/DocumentationPresent.pm TidyAll/Plugin/OTRS/SOPM/FileList.pm TidyAll/Plugin/OTRS/SOPM/FileRights.pm TidyAll/Plugin/OTRS/SOPM/Name.pm TidyAll/Plugin/OTRS/SOPM/PackageRequired.pm TidyAll/Plugin/OTRS/SOPM/RequiredElements.pm TidyAll/Plugin/OTRS/SOPM/XSDValidator.pm TidyAll/Plugin/OTRS/SQL/ColumnTypes.pm TidyAll/Plugin/OTRS/SQL/ReservedWords.pm TidyAll/Plugin/OTRS/Whitespace/FourSpaces.pm TidyAll/Plugin/OTRS/Whitespace/Tabs.pm TidyAll/Plugin/OTRS/Whitespace/TrailingWhitespace.pm TidyAll/Plugin/OTRS/XML/Configuration/XSDValidator.pm TidyAll/Plugin/OTRS/XML/Database/XSDValidator.pm TidyAll/Plugin/OTRS/XML/ConfigDescription.pm TidyAll/Plugin/OTRS/XML/ConfigSyntax.pm TidyAll/Plugin/OTRS/XML/Lint.pm TidyAll/Plugin/OTRS/XML/LintWithOurParsers.pm TidyAll/OTRS.pm TidyAll/OTRS/Git/PreCommit.pm TidyAll/OTRS/Git/PreReceive.pm TidyAll/tidyallrc TidyAll/git-hooks/pre-commit.pl TidyAll/git-hooks/pre-receive.pl TidyAll/git-hooks/prepare-commit-msg.pl TidyAll/run.pl
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Gruner Sent: Monday, January 27, 2014 3:33 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] module Code::TidyAll v0.17 is required and not installed!
Hi Marty,
I just built a new version of this package, 1.0.2. It should show up on the package manager sometime soon, otherwise you can try it from ftp://ftp.otrs.org/pub/otrs/packages. Does it work with that one? If not, can you please post relevant messages from your error log?
BTW, OTRSCodePolicy is only needed if you want to develop code for OTRS.
Regards, mg
Am 17.01.14 17:16, schrieb Marty Hillman:
Thanks. I think that got me closer. After I installed App::Cpanminus, I also had to install Code::TidyAll and Perl::Critic before the installer for OTRSCodePolicy stopped giving errors. However, I now get an Internal Server 500 error when trying to install. If I go back to the page, it tells me that it is installed, but improperly and that I must reinstall it. Reinstalling never works.
So much closer though!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Gruner Sent: Friday, January 17, 2014 1:11 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] module Code::TidyAll v0.17 is required and not installed!
Hi Marty,
it seems that installation of Code::TidyAll works fine with App::Cpanminus. Install that first and then run "cpanm Code::TidyAll". That worked for me.
Regards, mg
Am 16.01.14 21:34, schrieb Marty Hillman:
I am upgrading to OTRS 3.3.3 from 3.2.10, and got the entire install including ITSM working on the first attempt. However, there is one plugin that I am not able to install. Every time I try to install OTRSCodePolicy, I get the error "Sorry, can't install package, because module Code::TidyAll v0.17 is required and not installed!"
I did try doing cpan Code::TidyAll, but that fails because of missing Digest::SHA1,Moo,Guard.
I have not been able to find anything in the documentation on this yet. Anyone else run into this problem or have any ideas?
Marty Hillman - IT Manager of Network Infrastructure
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