Hello Jesus, to do that you would need to make your own template
AgentTicketPhone.tt
A better approach might be to use the Process Management functionality to
create a process with the desired initial form.
Please share what OTRS Version are you using.
Regards.
2016-10-21 15:47 GMT-06:00 Jesus Rivera
Good evening, I have a question, as I can change the order of attributes in the view of the module New Phone ticket ??
That is need to change the order, for example, the default name is second, as you would to place it in the last, so the same with the dynamic fields? I want to place them anywhere. I appreciate the help very much !!!
PS: Excuse my bad English !! Speak Spanish.
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