Thanks James, but I can not see anything in logs ('m not sure if logs are even getting stored somewhere?). In otrs/var/log, I only can see are ITSMChangeCounter.log and TicketCounter.log and nothing related with PID.

I can't find postmaster_pop3, I was under the impression that postmaster_mailbox is taking care of fetching. Here is "ls" from my /var/cron

otrs/var/cron$ ls
aaa_base       fetchmail               generic_agent-database.dist  pending_jobs       postmaster_mailbox         session
aaa_base.dist  fetchmail.dist          generic_agent.dist           pending_jobs.dist  postmaster_mailbox.dist    session.dist
cache          generic_agent           itsmchange_check             postmaster         rebuild_ticket_index       unlock
cache.dist     generic_agent-database  itsmchange_check.dist        postmaster.dist    rebuild_ticket_index.dist  unlock.dist

I also checked the cron-list and I clearly can see following entries :

# fetch every 5 minutes emails via fetchmail
*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
*/5 * * * *    /usr/bin/fetchmail -a --ssl >> /dev/null

# fetch emails every 10 minutes
*/10 * * * *    $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

I am not sure what's wrong here :(

 

On Wed, Feb 22, 2012 at 11:59 AM, James Michael DuPont <mike.dupont@otrs.com> wrote:
see 3.2.5. Setting up the cron jobs for OTRS
http://doc.otrs.org/2.1/en/html/x325.html

The cronjob is called :postmaster_pop3  it calls the script  PostMasterPOP3.pl
please check that your crontab is executing that, please check your
log files. I dont know the details of your setup,
but we have a var/cron here. Try to execute the script yourself with
the same user that your have setup (otrs/wwwdata etc)

Also see the sysconfig settings for Core::PostMaster, there are issues
with large mails for example.

Make sure the lock file, the pid file is not locked.
see : http://lists.otrs.org/pipermail/otrs/2007-May/018898.html
look in the log file for messages like
''[Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3,
because it's already running'''

Let me know what the results are,
mike


On Wed, Feb 22, 2012 at 7:09 AM, Suraj Rathod
<suraj.rathod@solutionenterprises.co.in> wrote:
> Hi All,
>
> OTRS suddenly stopped auto fetching of mails from pop3 account. I need to
> manually click over "Fetch mail" from Admin panel. Previously it was
> fetching the mails by its own but few days back after a reboot, OTRS is
> unable to perform the default functionality. Mails sent to the associated
> mail account are getting delivered properly to the mailbox. Any guidance?
>
> --Suraj
>
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