Ah yeah, indeed. Missed that one :-) It's always helpful to do a search on SysConfig on Priority, and look at the resulting components (with CRTL-F if you are in a hurry) to see what can be altered. This is actually a good tip for a lot of the different topics ;-) gr, Frans
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Pennell - HSA Global Sent: maandag 27 april 2009 21:11 To: User questions and discussions about OTRS.; ben@shadenet.co.uk Subject: Re: [otrs] OTRS priority
Ben
You'll also need to for to the SysConfig update the PostMasterDefaultPriority element in Core::PostMaster config item. Otherwise the postmaster won't be able to assign a valid priority to the incoming email, and it won't raise a ticket.
Greg
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frans Stekelenburg Sent: Monday, 27 April 2009 8:23 p.m. To: ben@shadenet.co.uk; User questions and discussions about OTRS. Subject: Re: [otrs] OTRS priority
Hi Ben,
As Admin check under 'Admin' the [Priority] option. Pretty sure you can change them there.
You should then alos update [ Criticality <-> Impact <-> Priority ]
gr, Frans
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Benjamin Shade Sent: zondag 26 april 2009 22:24 To: otrs@otrs.org Subject: [otrs] OTRS priority
How can I change the complete priority options to be the opposite.
ie.
not 1 very low, 2 low,....5 very high
to be
1 very high, 2 high, 3 normal, 4 low etc
This is to match the company standard.
What do I need to change/do to let this happen?
Thanks
Ben
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