[otrs] only 250 customers shown

24 Nov 2009

      Hi list,

This topic has been already discussed but unfortunately I haven't been able
to solve it. I tried what is said in
http://www.mail-archive.com/otrs@otrs.org/msg18806.html and
http://www.mail-archive.com/otrs@otrs.org/msg25190.html without success.

We have OTRS 2.4.5 + ITSM 1.3.2 with LDAP backend for both customers(278)
and agents(64). While AdminCustomerUserGroup shows our 278 customers,  both
AdminCustomerUser and AdminCustomerUserService only show 250 customers. As
explained in http://doc.otrs.org/2.4/en/html/x1764.html the answer seems to
lay on the CustomerUserSearchListLimit parameter but our working LDAP
configuration looks a little different so I don't know where to place that
parameter

Here is our LDAP config for customers:

    #Enable LDAP authentication for Customers / UserS
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D;
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'OU=COMPANY,DC=DOMAIN,DC=COM';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

    #The following is valid but would only be necessary if the
    #anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'USER';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';

    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'Customer::AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

Keeping this syntax, how should I set CustomerUserSearchListLimit?

Thanks a lot!

Leonardo Certuche