Hello Alvaro ,

yes, i am aware of that. But "Show all articles" are sometimes too many. (some tickets have between 200 and 400 Articles)

"Show one article" is to less. I am kind of getting old and sometimes do not remember what i wrote 3 Articles before :)

The perfect goal would be:
- "Show all articles" (if you want to look something up or search within the browser)
- "Show one article" (compact, quick, fast, common usage)
- "Show last 10 articles" (small, fast with a bit of history to look something up)


After digging around i found:

  Ticket::Frontend::MaxArticlesZoomExpand
  Ticket::Frontend::MaxArticlesPerPage

i wil play around with them and see if they help in daily business.

Thanks,
Mario



On Thu, Feb 21, 2019 at 6:08 PM Alvaro Cordero <alvaro@gridshield.net> wrote:
Hello, 

I believe that is already done in the ticket zoom, you have the option to see 1 article or to see all the ticket articles just like in you email tools. 

In Old systemas you had

image.png

The second icon is to see all articles. 

In current versiones it shows the Settings icon where you can chose wether see 1 or all articles

image.png
image.png

Regards


El jue., 21 feb. 2019 a las 10:18, Ml Ml (<mliebherr99@googlemail.com>) escribió:
Hello!

in AgentArticleZoom you can select if you want to show all articles of
a ticket or just one.

Can you point me the source code or sysconfig where i could change the
"SELECT .... LIMIT 1" to like "SELECT .... LIMIT 10" ?

I would like to show all articles OR the last 10 (not just one).

Thanks,
Mario
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Consultor de Tecnologias
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