Re: [otrs] Disable CompanyTickets in customer.pl

Hi Arnold, I've tried to configure it on a test system, and I guess I must confirm that it does not work as I described. For that I've raised a bug: http://bugs.otrs.org/show_bug.cgi?id=4476 In the mean time, you could implement the same behaviour by using a permission module, and patching the customer frontend module that should be retricted to some groups. But it would require at least Perl skills, a little OTRS insight and some time... - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Mon, Nov 2, 2009 at 9:15 AM, wrote:

Hi Michiel,

On Sun, 1 Nov 2009 20:43:40 +0100, Michiel Beijen wrote:

...

Hi Arnold,

By far the easiest way would be to restrict the module to a group, for instance customeruser_company_tickets, in the SysConfig. Now you can just add this group to the customer users who'd need access to this feature.

Kind regards,

thanks and I agree. The problem seems to be that: a) I do not understand the method of setting this b) it does not work

I've created a group called show_company_tickets under 'admin->groups'. Did not yet add any users to this group and then went to 'sysconfig-> Ticket -> Frontend::Customer::ModuleRegistration'. Under the group option of 'CompanyTickets' I clicked on new group and in the text box I added 'show_company_tickets'. I entered nothing under group_ro. Then I clicked on update. I would expect that if a user now logs onto the customer frontend that the CompanyTickets button is not visible, as there are no users in the group.

The problem is that the button is still visible and the function also still works. When I click it, it shows the company tickets.

Any help is much appriciated.

Arnold.

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