We are upgrading from OTRS 2.0.4 (Debian 4.0) to OTRS 2.4.7 (Ubuntu 10.04 Server). These are two completely different machines, but I need to migrate my data from the old system to the new. What steps should I take to use the <a href="http://backup.pl">backup.pl</a> and <a href="http://restore.pl">restore.pl</a> respectively. I understand that I will also need to run a <a href="http://DBUpdate-to-2.4.pl">DBUpdate-to-2.4.pl</a>. <div>

<br></div><div>Just to recap, here is my setup:</div><div><br></div><div>BOX1</div><div>OTRS 2.0.4 using mysql</div><div><br></div><div>BOX2 </div><div>OTRS 2.4.7 using mysql</div><div><br></div><div>What do I need to do moving forward to get all of my existing data from BOX1 to BOX2 and convert the database to 2.4?<br>

<br>Will Bradshaw<br>Network Administrator<br>Jungle Jim&#39;s Intl. Market<br>Phone: 513.674.6030<br>Mobile: 513.218-1322<br>Fax:     513.674.6001<br><br><a href="http://www.junglejims.com" target="_blank">http://www.junglejims.com</a><br>


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