Hell - it's my fist steps in otrs instalations. i've got problem with LDAP Auth

Whe i trying to auth using my AD

user - otrs@mydomain.com

member of group - otrs_allow_customer

i'm getting error:

Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece

Traceback (1311):

Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151

Module: Kernel::System::CustomerUser::new (v1.55) Line: 105

Module: Kernel::System::CustomerAuth::new (v1.29) Line: 95

Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 667

Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48

Module: (eval) (v1.42) Line: 204

Module: ModPerl::RegistryCooker::run (v1.42) Line: 204

Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170

Module: ModPerl::Registry::handler (v1.99) Line: 31

Cant find the reason....

Here is my config.pm

_____________________________________

cat /opt/otrs/Kernel/Config.pm

# --

# Kernel/Config.pm - Config file for OTRS kernel

# --

# $Id: Config.pm.dist,v 1.21 2009/02/16 12:01:43 tr Exp $

# --

# This software comes with ABSOLUTELY NO WARRANTY. For details, see

# the enclosed file COPYING for license information (AGPL). If you

# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# Note:

# -->> OTRS does have a lot of config settings. For more settings

# (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,

# LDAP, PostMaster, Session, Preferences, ...) see

# Kernel/Config/Defaults.pm and copy your wanted lines into "this"

# config file. This file will not be changed on update!

# --

package Kernel::Config;

sub Load {

my $Self = shift;

# ---------------------------------------------------- #

# #

# Start of your own config options!!! #

# #

# ---------------------------------------------------- #

# database settings #

# ---------------------------------------------------- #

# DatabaseHost

# (The database host.)

$Self->{'DatabaseHost'} = 'localhost';

# Database

# (The database name.)

$Self->{'Database'} = 'otrs';

# DatabaseUser

# (The database user.)

$Self->{'DatabaseUser'} = 'otrs';

# DatabasePw

# (The password of database user. You also can use bin/CryptPassword.pl

# for crypted passwords.)

$Self->{'DatabasePw'} = 'mydbpassw';

# DatabaseDSN

# (The database DSN for MySQL ==> more: "man DBD::mysql")

$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")

# if you want to use a local socket connection

# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";

# if you want to use a tcpip connection

# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

# ---------------------------------------------------- #

# fs root directory

# ---------------------------------------------------- #

$Self->{Home} = '/opt/otrs';

# ---------------------------------------------------- #

# insert your own config settings "here" #

# config settings taken from Kernel/Config/Defaults.pm #

# ---------------------------------------------------- #

# $Self->{SessionUseCookie} = 0;

# $Self->{CheckMXRecord} = 0;

# ---------------------------------------------------- #

# data inserted by installer #

# ---------------------------------------------------- #

# $DIBI$

$Self->{'SystemID'} = 10;

$Self->{'SecureMode'} = 1;

$Self->{'Organization'} = 'MyCompany';

$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';

$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';

$Self->{'FQDN'} = 'dlt-otrs.mydomain.ru';

$Self->{'DefaultLanguage'} = 'ru';

$Self->{'AdminEmail'} = 'otrs@mydomain.ru';

$Self->{'DefaultCharset'} = 'utf-8';

######################################################MY#################################################

# This is an example configuration for an LDAP auth. backend.

# (take care that Net::LDAP is installed!)

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

$Self->{'Customer::AuthModule::LDAP::Host'} = 'dc-dlt.mydomain.ru';

$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=mydomain,dc=ru';

$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';

# Check if the user is allowed to auth in a posixGroup

# (e. g. user needs to be in a group xyz to use otrs)

$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=otrs_allow_Customer,ou=IT,ou=AnotherOU,dc=mercury,dc=ru';

$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';

# for ldap posixGroups objectclass (just uid)

$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';

# for non ldap posixGroups objectclass (full user dn)

# $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

# The following is valid but would only be necessary if the

# anonymous user do NOT have permission to read from the LDAP tree

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';

$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'mypassword';

# in case you want to add always one filter to each ldap query, use

# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'

# $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

# in case you want to add a suffix to each customer login name, then

# you can use this option. e. g. user just want to use user but

# in your ldap directory exists user@domain.

# $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@mydomain.ru';

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)

$Self->{'Customer::AuthModule::LDAP::Params'} = {

port => 389,

timeout => 120,

async => 0,

version => 3,

};

# Die if backend can't work, e. g. can't connect to server.

$Self->{'Customer::AuthModule::LDAP::Die'} = 1;

# CustomerUser

# (customer user ldap backend and settings)

$Self->{CustomerUser} = {

Name => 'LDAP Backend',

Module => 'Kernel::System::CustomerUser::LDAP',

Params => {

# # ldap host

Host => 'dc-dlt.mydomain.ru',

# # ldap base dn

BaseDN => 'ou=Users,ou=IT,ou=AnotherOU,dc=mydomain,dc=ru',

# # search scope (one|sub)

SSCOPE => 'sub',

# # The following is valid but would only be necessary if the

# # anonymous user does NOT have permission to read from the LDAP tree

UserDN => 'otrs',

UserPw => 'mypassword',

# # in case you want to add always one filter to each ldap query, use

# # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'

# AlwaysFilter => '',

# # if your frontend is e. g. iso-8859-1 and the charset of your

# # ldap server is utf-8, use this options (if not, ignore it)

# SourceCharset => 'utf-8',

# DestCharset => 'iso-8859-1',

# # die if backend can't work, e. g. can't connect to server

Die => 1,

# # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)

Params => {

port => 389,

timeout => 120,

async => 0,

version => 3,

# # customer uniq id

CustomerKey => 'uid',

# # customer #

CustomerID => 'mail',

CustomerUserListFields => ['cn', 'mail'],

CustomerUserSearchFields => ['uid', 'cn', 'mail'],

CustomerUserSearchPrefix => '',

CustomerUserSearchSuffix => '*',

CustomerUserSearchListLimit => 250,

CustomerUserPostMasterSearchFields => ['mail'],

CustomerUserNameFields => ['givenname', 'sn'],

# # show not own tickets in customer panel, CompanyTickets

CustomerUserExcludePrimaryCustomerID => 0,

# # add a ldap filter for valid users (expert setting)

# # CustomerUserValidFilter => '(!(description=gesperrt))',

# # admin can't change customer preferences

# AdminSetPreferences => 0,

# # cache time to life in sec. - cache any ldap queris

CacheTTL => 0,

Map => [

# # note: Login, Email and CustomerID needed!

# # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly

# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ],

# [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ],

# [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],

[ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ],

[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],

[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],

# # [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],

# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ],

# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ],

# [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ],

};

# ---------------------------------------------------- #

# #

# End of your own config options!!! #

# #

# ---------------------------------------------------- #

}

# ---------------------------------------------------- #

# needed system stuff (don't edit this) #

# ---------------------------------------------------- #

use strict;

use warnings;

use vars qw(@ISA $VERSION);

use Kernel::Config::Defaults;

push (@ISA, 'Kernel::Config::Defaults');

use vars qw(@ISA $VERSION);

$VERSION = qw($Revision: 1.21 $)[1];

# -----------------------------------------------------#

--
Best regards