Hi Marek,

If you make the login name of the customer his e-mail address the e-mail will automatically assigned to this customeruser. If you want more users belonging to the same customer you can use the 'customerID' field to link them together.

Hans Bakker,
A-NeT Internet Services bv.     (http://www.a-net.nl)
OTRS ondersteuning in het Nederlands.
http://otrs.nl

-----Oorspronkelijk bericht-----
Van: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Namens Drnak Marek
Verzonden: woensdag 20 augustus 2003 9:34
Aan: 'otrs@otrs.org'
Onderwerp: RE: [otrs] Ticket from Email automatically assigned

You are right, the owner is changed, but this unfortunately does not solve my problem.
 
I need chnge customer to real customer listed in OTRS. Change of owner means only assigning ticket to agent=solver, not customer.
 
How do you treat email tickets?
 
If you have another ideas please let me know, I will be glad.
Thank you very much.
Marek Drnak
 
-----Original Message-----
From: Gene Parks [mailto:Gene.Parks@vipdirect.net]
Sent: Wednesday, August 20, 2003 3:47 AM
To: otrs@otrs.org
Subject: RE: [otrs] Ticket from Email automatically assigned

Am I wrong or is the ticket owner automatically changed when you send a reply?  At least that is what happens on mine.
 
Gene Parks
VIP Direct