I know that this is an old thread, but I'm really only just now revisiting this problem, and I've got some additional questions.
I did lookup on how to use procmail and not fetch, and I'm not sure how well that will work with what we've got, as that will require changes in our infrastructure in order to send mail directly to the OTRS server. Our current layout where it's grabbing mail via POP3 is much easier due to outsourcing of mail servers, and stuff.
I don't strictly require "realtime" mail reception/processing like what the how tos for procmail are touting (the grab-once-per-min cycle will do fine), but I am trying to understand why fetchmail only grabs a select few emails, instead of all of them, and why this can't be changed (or if it can be, how)? Fetchmail is nearly perfect for the job, if it only would grab the whole mailbox, rather than just a few.
Thanks,
--Mark
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Friday, November 15, 2013 10:08 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Question about fetching mail
use procmail and don't fetch.
On Fri, Nov 15, 2013 at 9:59 AM, Mark Campbell
So I have a fairly perplexing problem. I have OTRS 3.1.11 setup on a CentOS6 Virtual Machine, and under our normal email flow (<100 messages/day), the system works like a charm. However, once a month, we hit a spike in emails, to the tune of 10,000 in a day. Most of these emails are automatically generated by our system, and are merely informational in nature. I have filters in place to filter them to different queues and in many cases, automatically close them. However, OTRS cannot keep up with downloading them, as apparently every time it fetches email, it only fetches about 10-30 (variable) messages at a time. Obviously, at 10 minutes in between fetch times, this is almost incomprehensibly slow. But even at 1 minute fetch intervals, our system can't keep up. How can I tell it to grab all messages at fetch time? I've resorted to repeatedly clicking on fetch mail in the admin section under PostMaster Mail Accounts, and even that can take hours when you find that there's 7,000 in the mail queue. Any help would be appreciated.
Thanks,
Mark Campbell
Systems Administrator
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