1. I can see the tickets of other customers no issue.
2. When I click to open a ticket I get a permission denied.

Hi Bruno,

I'am trying to do the same as Jamie, I've read the admin_book at chapter you mentioned.

I managed to have the new field to put several CustomerIDs, in the customer interface I see tickets from others but I cannot  open them,  permission denied.

In the Logs in the admin interface I got " Permission denied because module (Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck) is required (UserID: xxx 'ro' on TicketID: 2)!

How can I open them now that I can see them ?

Thanks,

Yann


Klaus Bruno a écrit :

Hi Jamie

Read the excellent Manual (available online or on your system
otrs/doc/manual/[de|en]/pdf/otrs_admin_book.pdf)

at chapter 11.2.[1|2].1 you will find what you desire

regards,
Bruno

 
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Jamie Spence
Sent: Friday, May 23, 2008 10:18 AM
To: otrs@otrs.org
Subject: [otrs] Customer users

Does anyone know if its possible to have a customer user see tickets
from multiple customers. Basically see all tickets through teh customer
interface?
 Thanks,
 Jamie

 

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