Hello,
since a few days I'm getting the following error message, and no emails are
downloaded from the pop account:
[Error][Kernel::System::Ticket::TicketCreate][Line:396]: Duplica
te entry '1688' for key 1, SQL: 'INSERT INTO ticket (tn, title,
create_time_unix, queue_id, ticket_lock_id
, user_id, group_id, ticket_priority_id, ticket_state_id, ticket_answered,
escalation_start_time, timeou
t, valid_id, create_time, create_by, change_time, change_by) VALUES
('2006070410000058', '*****SPAM*****
Fwd: hi!', 1151977810, 5, 1, 1, 1, 3, 1, 0, 1151977810, 0, 1,
current_timestamp, 1, current_timestamp,
1)'
Jul 4 03:50:10 linux OTRS-PM3-10[16148]:
[Error][Kernel::System::Ticket::TicketCreate][Line:436]: create
db record failed!!!
Jul 4 03:50:10 linux OTRS-PM3-10[16148]:
[Error][Kernel::System::Ticket::Article::ArticleCreate][Line:84]
: Need TicketID!
Jul 4 03:50:11 linux OTRS-PM3-10[16148]:
[Error][Kernel::System::Ticket::StateSet][Line:2687]: Need Ticke
tID!
Jul 4 03:50:11 linux OTRS-PM3-10[16148]:
[Error][Kernel::System::PostMaster::NewTicket::Run][Line:236]: C
an't process email with MessageID <