With event based notifications you can establish that NewTicket notification is sent to Customer only for tickets with State Value of new or open.  If "closed" is one of the State Value for NewTicket you will generate a notification.

 

>>> "Lars Monsees" <l.monsees@atlantismedia.de> 8/11/2009 9:50 AM >>>
Hi,

in 2.3 I created a telephone ticket, set a queue, set an agent, and set the state to a closed-state and no notification email was created.
Now, with 2.4 I receive a notification email what is quite useless as the ticket is in a closed-state.

I searched in the sysconfig for "closed" but couldńt find anything useful.
How do I get the old behaviour back?


Lars

PS: Why these changes in OTRS that break old behaviour and break settings??? There are several examples as can be seen from my mails =(

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