Hello, 

You can use a generic agent to do the action  (ticket state chage) when the event of queue move occurs to that specific queue. 

Regards

2016-08-11 6:41 GMT-06:00 Anton Kornexl <Anton.Kornexl@uni-passau.de>:

Hello,

 

it would be nice to configure an automatic state change to closed, if a ticket is moved to a specific queue.

 

 

kind regards

Anton Kornexl

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