We accomplished this by enabling Customer User Group support under Sysconfig, associating Customer Users with the ‘users’ group, then making appropriate queues (e.g. Junk, Postmaster, Hidden) grouped to ‘admin’.

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos Oyarzabal
Sent: Sunday, June 24, 2007 7:02 PM
To: otrs@otrs.org
Subject: [otrs] Hide some queues

Hi list,

As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working.

Any ideas?

Thanks a lot

Carlos,