Re: [otrs] More information for one specific queue

Guillaume Rehm wrote:

Hi all,

Is it possible tout add one dropdown list to choose wich computer just for 1 specific queue.

I have a queue called servers. In this queue I want to be able to add a dropdown list to specify the server name.

Is it possible ?

Thanks in advance and Best Regards,

Hi Guillaume, You can create a queue for each sever and specify that it is a sub queue of the "server" queue. This way when the customer tries to raise a ticket he can see a drop down with the specific server under the server queue. Hope this is will be of some help. PD