Dear Sir,<div><br></div><div>Thanks for your kind reply, I already have observed that documentation but as per you suggestion I observed that again. </div><div>Whenever I run PostMasterMailbox.pl I am getting following error :</div>
<div><br></div><div><div>ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm</div><div>ERROR: OTRS-PMAccount-10 Perl: 5.10.1 OS: linux Time: Sat Jun 12 09:37:35 2010</div><div><br></div><div> Message: POP3: Can&#39;t connect to <a href="http://pop.gmail.com">pop.gmail.com</a></div>
<div><br></div><div> Traceback (7107): </div><div>   Module: Kernel::System::MailAccount::POP3::_Fetch (v1.6.2.1) Line: 87</div><div>   Module: Kernel::System::MailAccount::POP3::Fetch (v1.6.2.1) Line: 45</div><div>   Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380</div>
<div>   Module: main::Fetch (v1.10) Line: 181</div><div>   Module: ./PostMasterMailbox.pl (v1.10) Line: 94</div><div><br></div><div>Any guidance or clue?</div><div><br></div><div>Thanks and regards.</div><div><br></div><div>
<br></div><br><div class="gmail_quote">On Sat, Jun 12, 2010 at 2:35 PM, Nils Leideck - ITSM <span dir="ltr">&lt;<a href="mailto:nils.leideck@leidex.net">nils.leideck@leidex.net</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div style="word-wrap:break-word">Hi,<div><br><div><div class="im"><div>On 12.06.2010, at 10:59, Suraj Rathod wrote:</div><br><blockquote type="cite"><span style="border-collapse:separate;font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><div style="margin-top:0px;margin-bottom:0px;margin-left:0px;margin-right:0px;text-indent:0px">
I am a newbie to OTRS. I have successfully implemetnted the OTRS system but one feature that was known to me from the begining that OTRS can also generate tickets via emails, means if someone has sent a query email to OTRS system then OTRS system can generate a ticket in response to that email and forward all the required tracking information to mail sender.</div>
</span></blockquote><div><br></div></div><div>This is the main functionality in OTRS …</div><div class="im"><br><blockquote type="cite"><span style="border-collapse:separate;font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><p style="margin-top:0px;margin-bottom:0px;margin-left:0px;margin-right:0px;text-indent:0px">
</p><div style="margin-top:0px;margin-bottom:0px;margin-left:0px;margin-right:0px;text-indent:0px">I have googled and even searched a lot in the settings of OTRS system but I am unable to find any such option that can enable or disable the email ticket generation.</div>
</span></blockquote></div></div><div><br></div><div>Must be a strange day for Google if could not find anything about that ;-))</div><div><br></div><div>You may want to read the documentation starting here:</div><div><a href="http://doc.otrs.org/2.4/en/html/x1352.html" target="_blank">http://doc.otrs.org/2.4/en/html/x1352.html</a></div>
<div><br></div><div><br></div><br><div>
<div style="word-wrap:break-word"><span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:Helvetica;font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div style="word-wrap:break-word">
<span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:Helvetica;font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div style="word-wrap:break-word">
<span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:Helvetica;font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div style="word-wrap:break-word">
Freundliche Grüße / Kind regards<br><br>Nils Leideck<br><br><font size="3"><span style="font-size:11px">-- <br>Nils Leideck<br>Senior Consultant<br><br><a href="mailto:nils.leideck@leidex.net" target="_blank">nils.leideck@leidex.net</a><br>
<a href="mailto:nils.leideck@otrs.com" target="_blank">nils.leideck@otrs.com</a><br></span></font></div><div style="word-wrap:break-word"><font size="3"><span style="font-size:11px"><br></span></font><a href="http://webint.cryptonode.de" target="_blank"><font size="3"><span style="font-size:11px">http://webint.cryptonode.de</span></font></a><font size="3"><span style="font-size:11px"> / a Fractal project<br>
<br></span></font><font size="3"><span style="font-size:11px"><br></span></font></div></span></div></span></div></span></div>
</div>
<br></div></div><br>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br></blockquote></div><br><br clear="all"><br>-- <br>Suraj Rathod<br>Pune.<br>
E-mail: <a href="mailto:suraj.rathod@solutionenterprises.co.in">suraj.rathod@solutionenterprises.co.in</a><br>Blogs: <a href="http://surajrathod.blogspot.com">surajrathod.blogspot.com</a><br><br>
</div>