On Sunday, March 28, 2004 8:18 PM
Covert, Jake
* How can I default new FAQ entries/articles to be in English? (Already removed most of the multi-lingual options from the FAQ area dtls
Eventually you removed too much? normally, the language is chosen the user set in his/her preferences. If all fails, you might think about altering Kernel/Output/HTML/Standard/FAQArticleForm.dtl: Delete liness 59-62f.: <tr> <td class="table1">$Text{"Language"}: </td> <td class="table1"> $Data{"LanguageOption"} </td> </tr> Add the following line shortly after the form tag: <input type="hidden" name="LanguageID" value="1"> Supposed 'en' is LanguageID 1, what I believe.
* In the Admin::Notification area, how do I remove all of the non-English notifications (English only shop).
In Config.pm: $Self->{DefaultUsedLanguages} = { en => 'English' }; Resulting in only en remaining for use of agents, customers and admins (notifications)
* Can you add a phone number field for the techs? And then, is there a way to use a variable to put this phone number in each Tech's signature?
I don't understand this. The idea of FreeText fields doesn't fit?
* Has anybody had any luck getting aspell (windows version) to work? When I put this in, it doesn't complain of errors, but also finds no spelling errors either.
Will look after this. Frankly, I must say I haven't wever tried getting aspell to work on neither OS. I don't make any mistaeks whle typiinf, so I had no need for it right now. Do you have any experience with aspell on Windows outside OTRS?
* I managed to let the attachment portion of my mysql database get out of hand before changed it to the file system. Is there any way to trim down the size of my article_attachment.MYD? (it had gotten to be about 1.2 Gig :-)
You might want to try: http://doc.otrs.org/1.2/en/html/performance-tuning-database.html
* Question: In the "Change Owner" page, the options under the 'Previous Owner' drop list are only one: "-". How can I fix this?
You can't, as this is the list of the previous owners. If there aren't any, the dropdown shows '-', it's that simple. Assign a new owner, and now the previous owner appears there.
* Can you move the "Change Queue" option more up towards the top of tickets? It sometimes gets lost way down there at the bottom of the page. :-)
No, we don't want to ;) That's because you can do by yourself. It's easy: Create a new theme therefore, to not mess up your changes during an upgrade. More info on creating a new theme can be found here: http://doc.otrs.org/1.2/en/html/dtl-theme.html Now edit the file Kernel/Output/HTML/<NewTheme>/TicketView.dtl. Here you find more information about the .dtl syntax: http://doc.otrs.org/1.2/en/html/dtl.html
* Saw this in the CVS changelog: ---------------- (2003/12/11) added more ticket free text options for tickets now we have 8 (not only 2) - improved also GenericAgent and Web-Frontend! ---------------- Can't quite figure out where the web-front end is for this?
Sad enough we don't have one for GenericAgent atm. The above should better read: "improved the web frontend as well as GenericAgent"
:-)
Yes. With highest reagrds, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388