Hello,

 I have the same problem here. A ran a number of tests after install but BEFORE enabling CustomerGroupSupport and everything went fine. But soon as I enabled the feature, new tickets stopped triggering a notification email. I gave users access to all queues, but nothing changed.

Anybody has a clue on this?

Thanks

____________________________

Paul Gondim van Dongen

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De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de daniele.otrs
Enviada em: Tuesday, February 06, 2007 9:20
Para: 'User questions and discussions about OTRS.org'
Assunto: [otrs] Agents do not receive the notification for email activatingthe CustomerGroupSupport

Hi,

I have activated the CustomerGroupSupport within SysConfig  Frontend:Customer in order to manage the Customer-Group.

Now if I open a TICKET from the Customer.pl page, the agents do not receive the notification for email.

This only succeeds after to have activated the CustomerGroupSupport.

Why?

Daniele