Hi,
Am 22.08.13 14:24, schrieb Jean BROW:
you can see this via an SQL query. Check this: wiki.otterhub.org/index.php?title=Report_generatorsHi,
We use a lot of different templates in OTRS. Is it possible that the agent who work on a ticket could see info about what templates that have been sent out so far on the current ticket?
Thanks.
--> Count of usage of response template in the last 30 days
--Mathias
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