Hi,

Lately my company has been getting some complaints that they are unaware of who is responding to the email they send into the helpdesk.  When a Helpdesk tech responds to a ticket his or her name is put down at the very bottom of the email instead of putting it right at the top where the response goes.  Is there a way to fix so that when I Empty Answer, it put my name at the top after it says:

 Dear Person,

Blah blah blah

Thank you for using the helpdesk,

Someones Name

Andrew Meyer

Unix Systems Analyst

Precision Practice Management

1300 Hampton Ave., Ste 200

314-787-0681  x39

314-565-0868