I tried to clean the caches as proposed here on the mailing list, it has no effect at all.
please run $OTRS_HOME/bin/otrs.CacheDelete.pl once and check your frontend again.
Right in the admin menu, wrong in queueview ...
Any help welcome
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: lundi, 5. mars 2012 15:36
To:
Subject: otrs Digest, Vol 42, Issue 4
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Today's Topics:
1. Errors during ArticleStorageSwitch (Sune T. Tougaard)
2. Clean-up database after switch to ArticleStorageFS (Steven Carr)
3. Problem of refresh in queue view (Martignier, Philippe)
----------------------------------------------------------------------
Message: 1
Date: Mon, 5 Mar 2012 12:20:21 +0000
From: "Sune T. Tougaard" <stt@lyngsoesystems.com>
Subject: [otrs] Errors during ArticleStorageSwitch
To: "
Message-ID:
<307B82F59ACEC64A963EF7B6284114DD1C331D68@DKMAIL01.lint.lyngso-industri.dk>
Content-Type: text/plain; charset="us-ascii"
Hi list,
I've been trying out different options on our test-install of otrs (currently 3.1.1.).
One thing I wanted to try, was to use the filesystem for articlestorage.
I guess it works ok, but doing the actual switch with the current content of the DB seems to be giving me some troubles.
After a while, the following message appears:
ERROR: OTRS-otrs.ArticleStorageSwitch.pl-20 Perl: 5.12.3 OS: MSWin32 Time: Fri Mar 2 15:00:49 2012
Message: Not all files are moved! (TicketID:211813/ArticleID:440337)!
Traceback (2572):
Module: Kernel::System::Ticket::TicketArticleStorageSwitch (v1.540) Line: 7105
Module: otrs\otrs\bin\otrs.ArticleStorageSwitch.pl (v1.16) Line: 164
After that, trying to start it again, gives me a "Can't create PID ArticleStorageSwitch, because it's already running".
I can start it again with a "-f 1" option and it starts over and then dies again a little later (it usually continues past the earlier "problem point").
The log doesn't reveal much.
Any ideas?
Should I just continue forcing it, hoping it eventually gets through all 42000 tickets (it gets a couple of thousands each time, I think)? Or am I perhaps missing a step
somewhere?
Thanks for any input.
--
/Sune T.
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Message: 2
Date: Mon, 5 Mar 2012 13:58:17 +0000
From: Steven Carr <sjcarr@gmail.com>
Subject: [otrs] Clean-up database after switch to ArticleStorageFS
To: "User questions and discussions about OTRS." <
Message-ID:
<CALMep04VDNp7=6XbU6BcJa2-8TgqJLKyQb7P3faEwZxc6-mjoQ@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Anyone know what is safe to clean (read delete) out of the database after
switching OTRS (3.0.11) over to ArticleStorageFS? or if there is something
you can run to magically get rid of the redundant articles eating up space
in the database?
Thanks
Steve
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Message: 3
Date: Mon, 5 Mar 2012 15:35:18 +0100
From: "Martignier, Philippe" <philippe.martignier@wipo.int>
Subject: [otrs] Problem of refresh in queue view
To: "
Message-ID:
<C6026F755865704592FEEF72EC4927BF08D2E57BA2@ICCV103C.gms02.unicc.org>
Content-Type: text/plain; charset="us-ascii"
Hi there
I have a huge problem of refresh.
Version 2.4.8
In the admin menu, I change the name of a queue and it is shown correctly in the move screen and in the my preferences (my queues), but in the ticket view, the name displayed
is the old one.
I tried with different browser, with different login, the result is still the same. The queue view in the ticket view is not properly refreshed.
Any help welcome
Thanks
PS: since dec 2009 the system never went wrong ...
Philippe Martignier
Communications Division
Email : Philippe.Martignier@wipo.int<mailto:Philippe.Martignier@wipo.int>
Phone : 00 41 022 338 72 36
Building : NC
Office : 3, 316
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