Hi, On Thu, Aug 10, 2006 at 02:16:36PM +0200, news gonzo news gonzo wrote:
I have a problem with my genrerics agents which aren't executing every 10 minutes. Here is an extract of the log:
[Thu Aug 10 10:10:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 10:30:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 10:40:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 11:00:07 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 11:10:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 11:20:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 11:40:07 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 11:50:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 12:00:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 12:20:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 12:30:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 12:50:07 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 13:00:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 13:10:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 13:30:07 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 13:40:07 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db.
As you can see the execution is not regular. Besides, I have change the cron tab for an execution every 10 minutes:
*/10 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/GenericAgent.pl -c db */10 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/GenericAgent.pl
What are the time settings of the job? What happens, if you change the crontab to execute the GenericAgent module every 5 minutes? Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!