7 Sep
2003
7 Sep
'03
4:38 p.m.
Am Fre, 2003-09-05 um 10.09 schrieb Thorsten Philipp:
I'm not sure if you are looking for that, but OTRS is able to deal with customers (contact persons) which can have the same customer id (one company).
That's our current workaround. Would be nice if you could add a part in the documentation describing the actual meaning of the field.
We really can't figure out. Also we are using it now as some kind of free field
At first you'd have to stop using the CustomerId as free field, then step through your customers and "group" them by assigning the same CustomerId to each customer in one enterprise. The form of the CustomerId is up to your choice. You might use the enterprise's name: "Enterprise NCC -1701" or s.th. ;) hth, Robert Kehl