[otrs] Adding Date in AgentZoomBody.dtl

5 Jun 2003

      I'd like to see the creation date/time displayed on every article by
AgentZoomBody.dtl, especially as we have the following set

    $Self->{TicketZoomExpand} = 1;
    $Self->{TicketZoomExpandSort} = 'reverse';

resulting in the dates in the threading section above the articles
being shown in the reverse order of the articles, and because it soon
disppears when scrolling through the articles.

I've tried to do this myself by modifying AgentZoomBody.dtl with a
"Date" line after "Subject", as follows:

    <tr>
      <td valign="top"><b>$Text{"Subject"}:</b></td>
      <td> $Data{"Article::Subject"}</td>
    </tr>
    <tr>
      <td valign="top"><b>$Text{"Date"}:</b></td>
      <td> $Data{"Article::CreateTime"} </td>
    </tr>

However, no value gets displayed opposite "Date:". But if I substitute
SenderType or ArticleID in place of CreateTime I do get appropriate
values displayed.

I don't much understand Perl, but my guess was that AgentZoomBody.dtl
accessed the data put together by AgentZoom.pm here:

        # article data
        my %Article;
        $Article{ContentPath} = $$Data{content_path},
        $Article{ArticleType} = $$Data{article_type};
        $Article{SenderType} = $$Data{sender_type};
        $Article{ArticleID} = $$Data{id};
        $Article{From} = $$Data{a_from} || '';
        $Article{To} = $$Data{a_to} || '';
        $Article{Cc} = $$Data{a_cc} || '';
        $Article{Subject} = $$Data{a_subject} || '';
        $Article{Body} = $$Data{a_body};
        $Article{CreateTime} = $$Data{create_time};

Am I mistaken? If so, how can I get at the individual articles'
creation times.

I'm using 1.1.1-01.

Jim

[otrs] Adding Date in AgentZoomBody.dtl

Jim Wight