RE: [otrs] root@localhost with ldap

...or the easier way, just edit the system_user table by changing root@localhost to an entry of an existing username in your ldap tree. Regards, Thomas

-----Original Message----- From: Yann RICHARD [mailto:zeuh@ifrance.com] Sent: Thursday, March 25, 2004 10:53 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] root@localhost with ldap

On Thu, 25 Mar 2004 10:13:39 +0100 Matthias Eichler wrote:

...

Dear List,

I've set up OTRS with LDAP Support. No I've the problem that I cant administrate the setup as the root account root@localhost doesn't exist in the LDAP database and should not exist, due to account- name policies, etc.

So my question: how to I change the root account of OTRS to any other than root@localhost?

hi,

- remove LDAP backend and replace the original backend. - log in with root@localhost account - add an account with a good username (who are valid in LDAP) - add for this user the admin right - replace in your Config.pm the Auth backend with LDAP - login with the account you have created before. - enjoy :)

I think this work, I have do this but not sure I have not forget a stage.

Yann

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