Re: [otrs] Problem with FS based tiff's and IE - FIXED

29 May 2009

      Just FYI, we fixed this problem (finally) by patching:

Kernel/System/Ticket/ArticleStorageFS.pm
Kernel/System/Ticket/ArticleStorageDB.pm

                        if ($Content) {
                            $Data{ContentType} = shift @{$Content};
                            $Data{Content} = join("", @{$Content});
                            #$Data{ContentType} = $Content->[0];
                            #my $Counter = 0;
                            #for my $Line ( @{$Content} ) {
                            #    if ($Counter) {
                            #        $Data{Content} .= $Line;
                            #    }
                            #    $Counter++;
                            #}

                        }

Commented section is the old code.

Also, url's wrapped in (parenthesis) the trailing ) gets added to the 
href, I modified Kernel/Output/HTML/OutputFilterTextURL.pm's $Link 
variable since it it's very specific to out  situation I won't paste it 
here.

Problem(s) solved.

Steve Wakham wrote:
...
We have been storing tickets in the database for years and since now 
90 days of tickets is 120gb, we decided to move to the FS based 
storage engine. We have hit a strange problem, .tif attachments stored 
on the FS add an additional line to the top of the download when we 
hit it with IE:
image/tiff; name="fax000519537.tif"
If I save the attachment in IE and edit the file and remove that line, 
it opens just fine in the tiff viewers. Oddly Firefox does not do this.
I've checked the file on the FS and it doesn't add that line, I've 
looked at the code a pretty good bit and havn't been able to locate 
where you might be adding this content-type to the actual data 
attachment.
We were running version 1.3.2 and upgraded to the latest: 2.3.4 and 
saw the problem in both versions. Thinking it may be a streaming 
problem, I've googled around for mime types and apache headers for tif 
and all say image/tiff which I have in /etc/mime.conf, but I added an 
additional Type in apache just to make sure, but it didnt work either.
Has anyone see this problem?
Thanks,
Steve
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