[otrs] Using ACLs to control default note text

Is it possible to use ACLs to make the default note text for new telephone tickets different depending on the group that the user is a member of? At the moment I have our test system set up so that an ACL controls the list of available queues, next ticket states and priorities based on the user's group, but I can't find any refernce to controlling the content of the body text using ACLs. We want to do this so that we can get a different list of questions to be asked in a new ticket template depending on the product being supported. Thanks in advance for any ideas. Regards, John Barratt