[otrs] two feature requests

who is interested in the following: The first request: ------------------ In order to automate the answering of e-mails it would be good if keywords could be added to a response or to an automatic response. If these keywords are found in the email, an automatic response is sent back immediately and a normal response would show in 'red' at the right hand side of the screen. Then an agent can much easier select the response from the list. Then the second request: ------------------------ Add a field to the (automatic) reponse where the question can be stated where the response is the answer to.