Re: [otrs] Junk queue deletion

Robert, My two responses are below. Thanks again! Mark On Thu, 2004-03-18 at 09:41, Robert Kehl wrote:

On Thursday, March 18, 2004 12:37 PM L. Mark Stone wrote:

...

This is a SuSE 9 system, and I installed OTRS from rpm. I even reran the SetPermissions script again, to be sure.

Could you cite the exact filename, please?

Sure! /opt/otrs/bin/SetPermissions.sh

Hi Mark! Would you be so kind to diff the attached GA.pm against yours?

lmstone@outside:~/Downloads/otrs> diff GenericAgent.pm-Mark GenericAgent.pm-Robert 30,38c30,32 < # 'send escalation notifications' => { < # Escalation => 1, < # # new ticket properties < # New => { < # Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue', < # }, < # }, < # insert your jobs (see Kernel/Config/GenericAgent.pm.examples) < 'delete' => { Queue => 'Junk', ---

'delete' => { Queue => 'Junk', States => ['new', 'open', 'closed'], 40c34,35 < New => { Delete => 1 },

New => { Delete => 1,

41a37

}, lmstone@outside:~/Downloads/otrs>

-- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com